we accept all debit/credit card issued by any Indian Banks. you also make payment through internet banking and also use payU wallet for your purchase.
We are only liable to cancel that order which orders are in the process of invoicing. It take some time to generating invoice. To know your order summary please “Track Your Order” First & check your order status. So please call us or drop a email containing your order number and email ID. Once order is placed and you want to cancel the order because of any reason, We will check the status of order processing and if found feasible to cancel that order, will do the same and confirm you.
If we found that the order can cancel then we definitely process your cancelation, as per your choice if you want to your paid money back that payment will be refunded back to you into your bank account which are used for making payment at the time of the payment by deducting 6% payment gateway charges tow-way transaction charges and currier charge accordingly. We also have option of generating a Gift vouchers for you, which can be used in future for next purchase and in this case, refund amount will be 100% of order value.
We take extreme care when packing the product and then shipping to you, but in cases, when you received damaged/defective product. Then please inform us within 24 hrs with image of damaged or defective products through our customer care email id and we will look in to this matter. The process of the same will be as below...
1. Customer to take a photo of packing box from outside, which can demonstrate that how was the packing box condition, when customer received the product.
2. Customer to take a image of damaged or defective product, which can demonstrate clearly, where is the damage or defect in the product.
3. Customer to email these two photos to our email id “firstname.lastname@example.org” with order no in subject.
4. We will analyse the product and packing condition and if required, they will talk to customer also to understand on the same.
5. Based on our team report, team we will process for refund or replacement of the products.
In case of replacement, we will take care of getting the product back from you and will ship fresh product. But you have to make sure that you keep the original tags and packing secure and send product back along with that in a given time period.
If you do not need the replacement of product and need full refund for order value, we will refund after deduction of 6% of order value &currier charge accordingly to you through same channel as you had paid while placing order.
When you receive the product in good condition, but did not like that with any reason and want to return the same to us for a refund, then you need to inform us within 7 days about the same by calling us or through email with your order details and product return request. Once you receive the confirmation from us, then you can ship the products back to us at given address in confirmation email. Product should be unused and in same original packing with all tags in place.
In this scenario, payment will be refunded back to you by deducting 6% payment gateway charges & currier charge accordingly and “return shipping charges will spend by you”.
We also have option of generating a Gift vouchers for you, which can be used in future for next purchase in this case, refund amount will be for complete Order value.